Returns & Exchanges

At XERO Products, we stand behind the quality of our goods and offer a hassle-free 30-day return policy to ensure you are completely satisfied with your purchase. If your item is in its original condition, we are happy to facilitate a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.

• 3.
  Ship the Package

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or ship your exchange within 5-7 business days.